01Who we are
This policy explains how VANTRIX LLC-FZ (“VANTRIX”, “we”, “us”), a technology company based in Dubai, United Arab Emirates, handles personal information collected through this website. For any privacy question, please reach us through the Contact page.
02Information you give us
When you send an enquiry through the contact form we receive the details you enter: your full name, company name (optional), email address, phone number (optional), the service you are interested in and your message.
If you choose to message us on WhatsApp, we receive your WhatsApp name, number and the messages you send.
03Information collected automatically
Like most websites, our hosting provider keeps standard server logs (such as IP address, browser type, pages requested and the time of the request) to operate and secure the website.
To protect the contact form from spam, the server stores a one-way scrambled (hashed) version of your IP address for up to one hour. We do not use analytics, advertising or tracking cookies ourselves. Your browser’s session storage is used only to remember that the WhatsApp hint has already been shown during your visit.
04Requirement and quote builders
The requirement builders on our Solutions, Services and Industries pages prepare a brief in your browser. They do not send anything to VANTRIX. Copying or downloading the brief keeps it on your device, and you decide whether to share it with us.
05How we use your information
- To reply to your enquiry and discuss your requirement.
- To prepare proposals and quotations and to provide the services you request.
- To keep the website and our forms secure and working.
- To meet legal, accounting and regulatory obligations.
We do not sell your personal information, and we do not use it for automated decision-making.
06Who we share it with
We share information only where needed: with the providers that host this website and deliver our email, with professional advisers, and with authorities where the law requires it. Some of these providers may process data outside the UAE.
WhatsApp conversations are handled by WhatsApp under its own terms and privacy policy. Some photographs on this website may load from the Unsplash or Pexels image services, which receive standard technical information (such as your IP address) in order to deliver the images. The map on our Contact page is provided by Google Maps; when it loads, Google receives similar technical information and may set its own cookies under Google’s privacy policy.
07How long we keep it
We keep enquiry information for as long as needed to respond and to follow up on any resulting business, and afterwards only as long as required for our business records or by law.
08Your rights
Subject to applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask us to access, correct or delete your personal data, or to restrict or object to how we use it. To make a request, please use the Contact page. We may need to confirm your identity before acting on it.
09Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections and protections built into our contact form. No method of transmission over the internet is completely secure, so please avoid sending sensitive information through the website.
10Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact VANTRIX about anything on this page.